At Intundla Conference Venue near Pretoria, Gauteng we are often complimented on our staff, and how everyone working here are happy and helpful and always willing to go the extra mile. But that is not always the case in a business and sometimes the people who work at a company can be the company’s downfall. This does not necessarily mean that there is something wrong with the people who work there, but often with how they are treated and how they feel about their jobs and their potential for growth within the company.
So how do you get the most from the people who are supposed to be your greatest asset – the face of your company – the people who represent what you stand for as a company – your employees?
Make sure you have clear objectives and goals for your employees
No one can achieve goals that are fuzzy and objectives that are not clearly stipulated. People thrive on achievement, and by reaching for clear goals it becomes a lot more attainable. The next thing you have to remember is that the employee must agree to the goals you set for them. Employers and Team Leaders often make the mistake of having expectations that are unrealistic – the commitment of your employee is not directly related to how much they sacrifice for your company but rather to their commitment to reaching the goals and objectives that they’ve agreed upon. Besides the company objectives, your employees also need to have their own personal goals. Even if you have nothing to gain by their personal goals, they are just as important to you, because they create a more wholesome person.
Related article: How to set and reach your Goals in 2014
Have open Communication
“The way you treat your employees is the way they will treat your customers.” ~ Sir Richard Branson
It is vital for the health of your company to have good communication between employer and employees as well as between team members. Employees will feel more valued if they know that they can come to you about any problem, and also if you don’t just come to them when there is a problem! Be transparent in your communication but moreover be authentic. People relate better to others when they seem real, open and straightforward as opposed to when you have a feeling about someone that you just can’t get a grip on them. Good communication will also aid accountability, you’re more likely to commit to a goal when you’re accountable to someone. Healthy communication also builds trust and makes it easier to discuss things when problems do arise. Another way to get more commitment from your employees is to be empathetic. Get to know them. Show you care.
And of course it won’t do any harm to throw in a couple of luxuries or perquisites. Every job should come with some perks. The equation is simple, a happy employee = happy customer.
Related article: How to Inspire your Team at your next Conference